Get in Touch With Us
Got a question about one of our reviews, spotted something that needs updating, or just want to tell us what you think? This page covers the ways to reach the Casino Ireland team and what happens once your message lands with us.
Ways to Get in Touch
Email is the best route to us. Send your message to [email protected] and a member of our team will pick it up. We're a small editorial team covering the Irish online casino market, so we read every message ourselves — there's no automated ticketing system standing between you and a real answer.
If you can, tell us straight away what your message is about — a review, a bonus term, a payment method, or something else entirely. It saves back-and-forth and gets you a proper answer sooner.
What We Can Help With
- Questions about our reviews or ratings — If you'd like more detail on how we assessed a particular casino, or want clarification on a term used in one of our write-ups, ask away.
- Corrections — Online casino offers, wagering terms and payment options change often. If you've noticed something on 12xtables.co.uk that looks out of date — a bonus that's changed, a payment method that's no longer offered — please tell us so we can check it.
- Content suggestions — If there's a topic relating to online casinos in Ireland you'd like us to cover, or a comparison you think is missing, let us know.
- Site feedback — Anything you found confusing, unhelpful, or that could be explained better is genuinely useful to us.
- Responsible gambling concerns — If you or someone you know is struggling with their gambling, please say so in your message. We'll point you towards independent support services rather than trying to handle this ourselves.
What We Can't Help With
It's worth being clear about the limits of what this site does. Casino Ireland is an independent review and comparison site — we don't operate any casino, hold player funds, or have access to individual player accounts. If your query concerns a specific deposit, withdrawal, bonus credit or account issue at a casino you've signed up with, that has to go through the casino's own customer support team, since only they can look into your account. We're happy to help you understand general terms or point you towards a casino's own contact details where relevant, but we can't intervene in individual disputes.
Similarly, if you're looking for options outside Ireland's regulated market, our page on trusted non-GamStop casinos covers that territory separately rather than this contact page.
How Quickly We Reply
We aim to respond within two working days. During busier periods — for instance after we've published a new set of reviews — it can take a little longer, but every message does get a reply from a person, not a template. If your enquiry is urgent and relates to a live account issue, contacting the casino in question directly will almost always be faster than going through us.
A Word on Editorial Independence
Casino Ireland may earn commission when readers sign up to a casino through links on this site. This has no bearing on how we handle enquiries or how honestly we answer them — if you write in pointing out an error in a review, we treat that the same way regardless of whether the casino in question is one of our advertising partners. Accuracy and reader trust matter more to us than any single listing.
Before You Write In
A quick check can sometimes save you a wait:
- If your question is about a specific casino's bonus terms, wagering requirements or payment limits, check the operator's own terms and conditions page first — these can change and our reviews reflect the position at the time of writing.
- If you're comparing sites, our rankings and comparison tables across the site cover games, EUR payment methods, licensing and mobile compatibility, which may already answer what you're looking for.
- If you're contacting us about a correction, including a link or screenshot of what you've spotted helps us verify it quickly.
Whatever the reason you're reaching out, we'd rather hear from you than have you leave with an unanswered question. Drop us a line at [email protected] and we'll get back to you.